Teamleiter /in - Callcenter - Backoffice (m/w/d)
Core
Managing a call center team focused on registration tasks, order processing, and customer communication.
Role type
Team Leader, Call Center Backoffice
Builds
Registration workflows, order fulfillment, and customer service operations
Domain
Customer Service / Administrative Support
Required skills
German (fluent), Google Tools (Sheets, Gmail, Calendar), data entry, order processing, customer communication, team leadership, problem-solving
Responsibilities
Handle incoming registration orders, communicate with customers and internal departments, process emails and phone calls, manage data entry in systems, initiate and steer measures to expand the email address database, lead the call center team