Kundenbetreuer (m/w/d) Inbound für Kundenservice
Core
Inbound call center agent handling customer inquiries, order processing, and account management for a publishing office.
Role type
Inbound customer service representative
Builds
Customer support interactions and order fulfillment for a publishing house
Domain
Publishing / Customer Service
Deliverable
client delivery
Required skills
telephone communication, data entry, customer account management, complaint handling, contract processing, persistence, comprehension skills
Responsibilities
Answering customer inquiries via phone, processing orders, entering customer data into databases, handling complaints, managing existing customer accounts, documenting issues, closing contracts