Developer Escalation Engineer
Core
Resolve complex production issues for HPE's Green Lake hybrid cloud platform by debugging code, analyzing logs, and implementing fixes to ensure business continuity.
Role type
Senior Tier-4 Escalation Engineer (Software Development)
Builds
HPE Green Lake hybrid cloud platform
Domain
Enterprise IT infrastructure, hybrid cloud, disaster recovery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
.NET or Java/C++ programming, advanced debugging, root cause analysis, enterprise software troubleshooting, stakeholder management, internal tool development
Preferred skills
Public cloud platforms (AWS/Azure/GCP), hypervisors (VMware/Hyper-V), containerization (Kubernetes/Docker), PowerShell, disaster recovery concepts
Technologies
.NET, Java, C++, AWS, Azure, GCP, VMware, Hyper-V, KVM, Kubernetes, Docker, Zerto, PowerShell
Responsibilities
Analyze customer-reported issues via logs and production code debugging; implement code fixes for production issues; collaborate with Support, QA, and R&D to resolve escalations; develop internal troubleshooting tools; analyze escalation trends to suggest product improvements; guide Tier-1 through Tier-3 teams on troubleshooting.
Seniority
Senior, hands-on IC