ARC Support Engineer - L3 (Routing)
Core
Lead and drive troubleshooting for customer-reported issues on Juniper routing platforms, isolating hardware/software faults and providing final fixes.
Role type
Senior L3 Network Support Engineer (Routing)
Builds
Customer network stability and uptime for enterprise clients
Domain
Networking, Routing, Juniper Technologies
Deliverable
client delivery
Required skills
Layer 3 IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (VLAN, STP, LACP), MPLS, Multicast protocols (IGMP, PIM), Traffic Engineering, Scripting (Perl/Python/Unix/Expect) (via careerplan.io/jobs/1200100-1-arc-support-engineer-l3-routing-at-hpe)
Preferred skills
Advanced Multicast (NG-MVPN), Datacenter technologies (MC-LAG, VxLAN, EVPN), Platform knowledge (Cisco, Arista, Alcatel, Ixia, Agilent)
Technologies
Juniper PTX, MX, JunOS, Cisco, Arista, Alcatel, Ixia, Agilent
Responsibilities
Lead troubleshooting on customer-reported issues, isolate product issues at hardware/software level, replicate customer environments in lab, partner with Services teams for critical issues, mentor newly hired support engineers
Seniority
Senior, hands-on IC
