Technical Support Engineer - L3 MIST Wired Assurance
Core
L3 Technical Support Engineer responsible for resolving high-impact network issues, leading customer escalations, and driving closure of critical incidents for enterprise and cloud networks.
Role type
Senior L3 Technical Support Engineer (Network)
Builds
Resolution of complex network incidents and customer escalations
Domain
Enterprise and Cloud Networking
Deliverable
client delivery
Required skills
Logical troubleshooting, Networking Architectures & Switching Technologies, IP Protocols, Data Center protocols, Stakeholder communication, Knowledge creation
Preferred skills
Scripting (Python, Shell), Cloud Solutions experience, Advanced certifications (JNCIE, CCIE)
Technologies
xSTP, VRRP, LACP, Dot1x, COS, Multicast, ARP, ICMP, TCP, UDP, DNS, DHCP, 802.11x, POE, EVPN, VxLAN, BGP, OSPF
Responsibilities
Demonstrate ownership of customer-reported issues till resolution, Lead key customer escalations within team towards resolution, Closely engage with escalations team and Product teams to drive customer reported escalations towards closures, Perform knowledge creation and training/mentoring activities
Seniority
Senior, hands-on IC