Mitarbeiter Kundenservice (m/w/d)
Core
First-level IT support and coordination for incoming customer inquiries regarding the company's established ERP solution Professional ERP.
Role type
IT Support / ERP Customer Care Manager
Builds
Support services for Professional ERP customers
Domain
Enterprise Resource Planning (ERP) / IT Support
Required skills
ERP system experience, ticketing system proficiency, structured problem analysis, stakeholder coordination, technical and business process understanding
Preferred skills
Experience in logistics, production, or finance domains
Responsibilities
Handle incoming support requests via phone, email, and ticketing system; perform initial triage and resolution of incidents and application questions; coordinate customer issues between support, development, consulting, backoffice, and sales; escalate issues to appropriate contacts; track open tickets to closure; document processes for transparency.
Seniority
Mid-level, hands-on IC