[FH]Mitarbeiter Telefonzentrale (m/w/d) - Köln Mülheim
Core
Answering and forwarding incoming calls, providing initial information, and supporting customer and business partner reception.
Role type
Customer service representative (call center)
Builds
Customer support and call handling for a Volkswagen Group entity
Domain
Automotive industry + customer service
Deliverable
client delivery
Required skills
Commercial understanding, verbal skills, knowledge of VW product range and accessories, customer orientation, teamwork
Preferred skills
Knowledge of VW product range and accessories, self-motivated work, careful work
Technologies
EDV systems
Responsibilities
Answering and forwarding incoming calls, providing initial information, receiving and caring for customers and business partners, pre-selection and coordination of customer calls, supporting callback requests, maintaining customer call records in IT systems, cross-departmental collaboration, supporting marketing measures