SoftwareOne Deutschland GmbH: Enterprise Operations Architect (gn)
Core
Design and implement scalable Managed Operations Services from technical presales through successful operational handover for enterprise clients.
Role type
Senior Service Operations Architect (IC)
Builds
Scalable service architectures, operational frameworks, and automated service delivery models.
Domain
IT Services / Cloud Operations / Managed Services
Required skills
IT Operations, Cloud Operations, Site Reliability Engineering, IT Service Management (ITIL), Service Level Management, Monitoring, Observability, Automation, Infrastructure as Code, Technical Presales, Service Architecture Design
Preferred skills
Experience in Technical Presales, Managed-Service-Transition-Projects
Technologies
ServiceHub, OperationsHub, ITSM tools, Monitoring/Observability platforms, IaC tools
Responsibilities
Develop modern Managed Services and scalable operational architectures; Translate complex customer requirements into standardized service concepts with SLAs/SLIs/SLOs; Implement and operationalize Managed Services; Design and evolve the CRE Managed Operations Framework; Identify optimization potentials for service quality and efficiency.
Seniority
Senior, hands-on IC
