accompio GmbH: AI Automation Engineer (m/w/d)
Core
Building end-to-end automation, integrations, and AI workflows to replace manual processes across a unified IT service platform.
Role type
Senior IC AI Automation Engineer
Builds
Automated workflows, system integrations, and AI agents for ticketing, project management, billing, and CRM systems.
Domain
IT Services / MSP / Enterprise Software
Deliverable
production ML models | product features
Required skills
Python, TypeScript/JavaScript, PowerShell, REST APIs, Webhooks, OAuth 2.0, Git, LLM APIs (OpenAI/Anthropic), Prompt Engineering, MCP (Model Context Protocol), RAG, Vectors, Structured Outputs, Observability, Runbooks
Preferred skills
HaloPSA, Autotask/Kaseya, ConnectWise, Microsoft Business Central, Dynamics 365, EquipMe, HubSpot, Power Platform, iPaaS, Subscription Billing, EU AI Act, DSGVO
Technologies
Claude Code, Cursor, Codex, OpenAI, Anthropic, HaloPSA, Microsoft Business Central, Dynamics 365, HubSpot, Power Platform
Responsibilities
Configure and extend workflows in HaloPSA (routing, SLA, approvals); Connect systems via REST APIs/Webhooks/Middleware; Implement LLMs for ticket triage, classification, and text generation; Build agent workflows with tool access and human-in-the-loop; Ensure observability and documentation; Measure impact via metrics; Integrate acquired companies into the platform.
Seniority
Senior, hands-on IC