SoftwareOne Deutschland GmbH: Power Platform Support Engineer (gn)
Core
2nd- and 3rd-level support engineer for Microsoft Power Platform and Microsoft 365, analyzing complex technical incidents and developing sustainable solutions for enterprise customers.
Role type
Senior IC support engineer (Power Platform)
Builds
Production support solutions and knowledge base articles for Microsoft Power Platform and Microsoft 365
Domain
IT Services / Microsoft Cloud
Deliverable
client delivery
Required skills
Power Platform troubleshooting, incident management, problem analysis, ITIL processes, stakeholder coordination, documentation, continuous improvement
Preferred skills
Power Platform Administration, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Technologies
Microsoft Power Apps, Power Automate, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Responsibilities
Analyze and resolve complex 2nd- and 3rd-level technical incidents for business customers; Support customers with error analysis and operations of Power Platform and Microsoft 365 solutions; Coordinate technical escalations directly with Microsoft and other vendors; Document work ITIL-compliant and contribute to the knowledge base; Identify recurring issues and propose service improvements; Participate in early or late shifts and on-call rotations as required
Seniority
Mid-to-Senior, hands-on IC