accompio GmbH: Technische/r Servicemanager (m/w/d)
Core
Managing IT service delivery for network and security services, ensuring stable operations, and leading a team of ~12 staff.
Role type
Senior IT Service Manager (Network & Security)
Builds
Stable and high-performance IT operations for client partners
Domain
IT Services, Network Operations, IT Security
Required skills
SLA management, Incident management, Quality management (QM), Resource planning, Team leadership, Contract negotiation, Network environment expertise, IT Security knowledge
Preferred skills
System Engineering experience, System Integration experience, DevOps practices, API management
Technologies
Network infrastructure, Security tools, Service management platforms
Responsibilities
Lead a team of approximately 12 employees, Develop service and operational concepts, Coordinate with clients and stakeholders, Manage bidding processes and contract negotiations, Ensure stable IT operations, Control SLA, Incident management, and Quality management
Seniority
Senior, hands-on IC with team leadership