Verwaltungsfachangestellte/r - Bundesverwaltung
Core
Handling incoming assistance and insurance claim cases, prioritizing urgency, and coordinating next steps with clients and partners.
Role type
Administrative specialist for international assistance and claims management
Builds
Structured case documentation and escalation workflows for assistance and insurance claims
Domain
International assistance and insurance claims
Required skills
Case intake and documentation, urgency assessment, prioritization, client communication, coordination with insurers/partners, digital tools proficiency, judgment, structured work, reliability
Preferred skills
Multilingual communication (German, English, Turkish), shift work flexibility, night call readiness
Technologies
Digital work tools, case management systems
Responsibilities
Receive and process assistance and damage cases, assess urgency and prioritize cases, communicate with customers and insurers, document case status, manage files and post-processing
Seniority
Entry-level to mid-level, structured administrative role