Verwaltungsfachangestellte/r - Bundesverwaltung
Core
Handling incoming assistance and insurance claim cases, prioritizing urgency, coordinating next steps, and communicating with clients and partners.
Role type
Administrative specialist (assistance and claims management)
Builds
Assistance and claims management processes for international clients
Domain
Insurance and international assistance services
Deliverable
client delivery
Required skills
case intake and documentation, urgency assessment, prioritization, client communication, coordination, digital tools proficiency, judgment, structured work, reliability
Preferred skills
multilingual communication, shift work flexibility, night call readiness, self-management
Technologies
digital work tools, case management systems
Responsibilities
receiving and processing assistance and claim cases, documenting case status, maintaining file management, escalating urgent cases, communicating with customers and insurers, coordinating next steps with partners
Seniority
Entry-level to mid-level, structured administrative role