Third-Level-Supporter/in
Core
Senior technical support specialist responsible for analyzing and resolving complex technical issues, developing support structures, and mentoring colleagues.
Role type
Senior IC technical support engineer
Builds
Efficient support processes and knowledge management standards
Domain
Industrial technology / Technical support
Required skills
Technical problem analysis, structured troubleshooting, process improvement, technical training, MS Office, network fundamentals
Preferred skills
Electrotechnical or mechatronics background, experience with support tools
Technologies
MS Office, network tools
Responsibilities
Independently analyze and resolve complex support cases, develop and expand the technical support area, create and conduct training sessions, mentor colleagues, evaluate and introduce suitable support tools
Seniority
Senior, hands-on IC