Teamleiter/in - Callcenter
Core
Leading a call center team responsible for inbound/outbound sales campaigns, order monitoring, and customer offer preparation.
Role type
Team Lead / Call Center Manager
Builds
Sales campaigns, customer offers, and operational processes
Domain
Retail / Food distribution (Transgourmet)
Required skills
Inbound and outbound telephony experience, commercial or hospitality training, MS Office proficiency, analytical thinking, structured work style
Preferred skills
Strong interpersonal skills, service orientation, ability to motivate, commercial mindset
Responsibilities
Staff management (onboarding, interviews, hiring/firing, scheduling), preparing customer offers, optimizing processes, coordinating sales campaigns, monitoring webshop orders, conducting sales calls
Seniority
Mid-level, hands-on management
