Telefonist/in
Core
First point of contact for callers, handling telephone services, forwarding calls, answering customer inquiries, and managing complaints.
Role type
Customer service telephone operator
Builds
Customer communication and call routing
Domain
General business operations
Deliverable
client delivery
Required skills
telephone communication, customer inquiry handling, complaint management, PC usage (MS Office)
Preferred skills
call switching experience, telephone support experience
Responsibilities
Answering incoming calls, forwarding calls to appropriate departments, responding to customer questions, handling customer complaints
