Produktmanager/in
Core
Define and execute the vision for Austrian Airlines' ground experience at the Vienna hub, turning innovative ideas into customer-facing solutions that enhance passenger journeys from arrival to boarding.
Role type
Product Manager (Ground Experience)
Builds
Customer-facing ground experience solutions and processes for millions of passengers
Domain
Airline industry / Customer Experience
Deliverable
product features
Required skills
Business analysis, Data analysis, Customer experience strategy, Process optimization, Cross-functional collaboration, Business case development, Concept design, Lifecycle management, Revenue opportunity identification
Preferred skills
Experience in ground operations, Airline industry experience, Technology experience
Technologies
Data analysis tools, Ground experience technologies
Responsibilities
Set the vision for ground experience at the Vienna hub, Analyze complex data from ground experience touchpoints, Develop and evaluate innovative experiences using quantitative and qualitative data, Enhance ground experience processes based on customer priorities, Manage the end-to-end lifecycle of customer experience initiatives, Drive cross-functional cooperation to shape the Lufthansa Group's ground experience strategy, Identify and develop revenue and external funding opportunities
Seniority
Mid-Senior, hands-on IC