Bürokaufmann/-frau
Core
Managing the front office operations, team, and guest experience at a 106-room hotel.
Role type
Front Office Manager
Builds
Front office operations, guest services, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, team leadership, revenue management, budgeting, reporting, forecasting, guest relations
Preferred skills
MS Office/Google Workspace, pricing strategy
Responsibilities
Operative responsibility for reception, reservations, cash handling, and guest information; Team management including hiring, scheduling, and development; Participation in pricing, business planning, and budgeting; Quality management and complaint handling; Cost monitoring and reporting; Internal communication and partner contact management