Callcenteragent/in
Core
Handling emergency calls for rescue, fire, and patient transport services in a state security center.
Role type
Emergency call taker (medical and fire services)
Builds
Emergency response coordination for rescue, fire, and patient transport
Domain
Public safety / Emergency medical services
Required skills
Emergency medical knowledge, crisis management, system data entry, shift work adaptability
Preferred skills
Active volunteer firefighter membership, modern planning techniques proficiency
Technologies
Leitstellensystem, standard inquiry systems
Responsibilities
Answering emergency calls for rescue, fire, and patient transport; coordinating emergency forces and measures; managing patient transport transfers; maintaining system data; operating in shift and rotating duty
Seniority
Entry-level, specialized certification required
