First-Level-Supporter/in
Hybrid
Core
Conducting and coordinating support and onboarding sessions in a digital examination environment, testing software and new features, and documenting processes.
Role type
First-Level Supporter
Builds
Support and onboarding sessions for a digital examination environment (via careerplan.io/jobs/11949-17356943-S-first-level-supporterin-at-osd-osterr-sprachendiplom-deutsch)
Domain
Education / Digital Examination Systems
Deliverable
client delivery
Required skills
Process specification and analysis, software testing, ticket creation, user support, training organization, documentation, basic computer knowledge (hardware, MS Office, Teams)
Preferred skills
Teamwork, reliability, proactivity, self-management, structured work, organizational and coordination talent, learning agility
Technologies
MS Office, Teams