Telefonist/in
Core
First point of contact for citizens of the State of Salzburg, handling incoming calls, capturing requests, and routing callers to the correct department.
Role type
Administrative switchboard operator
Builds
Internal routing of citizen inquiries to the correct government departments
Domain
Public administration / Government services
Deliverable
client delivery
Required skills
Call handling, request triage, information retrieval, telephone software proficiency, adaptability
Preferred skills
Customer service experience