Callcenteragent/in
Core
Fashion retail customer service expert who guides clients through product inquiries, order support, and purchase decisions via phone to create premium shopping moments.
Role type
Senior customer service specialist (fashion retail)
Builds
Customer relationships and brand loyalty for fashion brands and retailers
Domain
Fashion retail / E-commerce
Deliverable
product features
Required skills
Fashion product knowledge, active listening, consultative selling, empathy, brand representation, German fluency
Preferred skills
Multi-brand experience, proactive service, team collaboration
Technologies
None stated
Responsibilities
Answering customer inquiries about products and orders, recommending products and combinations based on customer needs, representing brand identity and tone, identifying upsell opportunities for premium services
Seniority
Mid-level, experienced IC