Third-Level-Supporter/in
Core
End-to-end management of application portfolios, licenses, and service contracts, acting as the primary interface between business units, IT, and vendors.
Role type
Senior Application Management & Contract Specialist
Builds
Application portfolios, vendor contracts, and service delivery frameworks
Domain
IT Service Management & Application Portfolio Management
Deliverable
client delivery
Required skills
Application portfolio management, contract lifecycle management, vendor negotiation, stakeholder management, business case creation, IT service understanding, regulatory compliance knowledge
Preferred skills
Data protection (GDPR) knowledge, license model understanding, advanced business analysis
Technologies
N/A
Responsibilities
Manage incidents, problems, changes, and escalations for assigned application portfolio; oversee contract lifecycle from initial discussion to renewal/termination; evaluate new requirements and drive procurement processes; act as central hub translating requirements into contracts and escalating technical issues to vendors.
Seniority
Senior, hands-on IC
