First-Level-Supporter/in
Core
Provide technical support and IT project implementation for internal and external sales teams, including software installation, troubleshooting, and BMD Cloud system management.
Role type
First-Level Support Engineer (IT)
Builds
IT support solutions and project implementations for sales teams
Domain
IT Services / Sales Support
Required skills
Network knowledge, Windows/Linux operating systems, Microsoft products, Software installation, Troubleshooting, Ticket system management, Remote support
Preferred skills
System Administration experience, Driver's license B
Technologies
Microsoft products, BMD Cloud, Ticket systems
Responsibilities
Perform software installations for internal and external sales teams, Troubleshoot technical issues, Manage and support the BMD Cloud system, Implement IT projects, Provide technical support via phone, ticket system, or remote maintenance