Telefonist/in
On-site
Core
Telephonic first contact with customers to inform them about actions and invite them to visit hearing aid specialty stores.
Role type
Customer service representative (telephony)
Builds
Marketing campaigns and customer appointments for hearing aid retail stores
Domain
Healthcare / Hearing aids
Deliverable
product features
Required skills
Empathy, communication, outbound calling, PC and MS Office proficiency, German (fluent)
Preferred skills
Experience in outbound, customer service, sales, or service industry, additional languages
Responsibilities
Friendly and empathetic phone contact with customers, informing customers about marketing actions, scheduling appointments, handling incoming and outgoing calls