Bürokaufmann/-frau
Core
Managing daily front office operations, guest reception, and service delivery at a luxury hotel.
Role type
Front Desk Manager
Builds
Guest services and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office management, guest relations, staff training, emergency procedures, hotel software proficiency, Microsoft Office
Preferred skills
Multilingualism, additional languages
Technologies
Hotel management systems, Word, Excel, Outlook
Responsibilities
Ensure smooth daily front office operations, manage guest check-in and check-out, coordinate guest programs, collaborate with all hotel departments, handle emergency situations, train and onboard new staff, work closely with Front Office and Reservation managers