Gewerbekundenberater/in
Core
Central interface between customers and the workshop, ensuring smooth operations and a positive service experience for vehicle repairs and maintenance.
Role type
Customer service advisor for automotive repair and maintenance
Builds
Vehicle repair and maintenance services
Domain
Automotive industry, vehicle service
Required skills
Technical training or strong technical understanding, multi-year experience in automotive industry/KFZ mechanics/service consulting, communication skills, accuracy, sales talent, German and English language skills, driving license B, IT system proficiency
Preferred skills
Experience with electric vehicles
Responsibilities
First point of contact for vehicle intake for repair and maintenance, consulting customers, acting as interface between customers and workshop, preparing orders, submitting warranty claims, controlling processes, ordering parts, maintaining internal systems, billing and explaining invoices at vehicle handover
