Callcenteragent/in
Core
Conducting inbound and outbound telephone calls to provide basic information, answer questions, coordinate consultation appointments, and execute B2C/B2B acquisition campaigns.
Role type
Call center agent (inbound/outbound)
Builds
Customer acquisition campaigns and appointment scheduling for public sector projects
Domain
Public sector / Labor market services
Required skills
Inbound and outbound calling, B2C and B2B telephony, Cold and warm calling, Lead generation, Cross-selling, Direct sales, Database management, Structured documentation
Preferred skills
Communication strength, Service orientation, Solution-oriented approach, Teamwork
