Third-Level-Supporter/in
Core
Senior IT support role focused on resolving complex technical challenges, acting as an escalation point for the L2 team, and optimizing IT infrastructure.
Role type
Senior IC IT System Administrator / Enterprise Support Engineer
Builds
Microsoft system landscapes (Active Directory, Exchange, Citrix, IAM), automation scripts, and knowledge base documentation.
Domain
Healthcare IT / Enterprise IT Infrastructure
Required skills
Microsoft system landscapes, Active Directory, Exchange, Citrix, Identity & Access Management (IAM), PowerShell scripting, ITIL processes, system analysis, patch management, software distribution
Preferred skills
Experience in IT projects, independent implementation of technical sub-projects
Technologies
Active Directory, Exchange, Citrix, SCCM, PowerShell, IAM
Responsibilities
Oversee senior functions in 2nd Level Support, analyze recurring tickets, develop optimization and automation measures, create and maintain work instructions, administer Microsoft system landscapes, perform proactive infrastructure optimization, conduct Active Directory maintenance and patch management, participate in IT projects.
Seniority
Senior, hands-on IC
