Third-Level-Supporter/in
Core
Lead root-cause analysis for Level 2 support requests on SICAM Power Control Applications (A8000 platforms) and troubleshoot complex technical issues in Microgrids, PV systems, storage, and load management.
Role type
Senior IC technical support engineer (power systems)
Builds
SICAM Power Control Applications and Control Systems
Domain
Renewable energy, power systems, industrial automation
Required skills
Root-cause analysis, troubleshooting, technical documentation, quality assurance testing, data analysis, process optimization (via careerplan.io/jobs/11949-17275212-S-third-level-supporterin-at-siemens-ag-osterreich)
Preferred skills
Linux/Unix systems, industrial network protocols (Modbus, IEC 104, DNP3), scripting (Python), Microgrids/PV/storage experience
Technologies
SICAM A8000, CP8050, SICAM Device Manager, Windows, Linux/Unix, TCP/IP, NTP, SMTP
Responsibilities
Perform root-cause analysis on Level 2 support requests; analyze complex technical inquiries and fault reports; conduct fault diagnosis and troubleshooting including customer site replication; create and maintain technical documentation and FAQs; execute QA tests and validations; analyze support data to derive improvement measures.
Seniority
Mid-level, hands-on IC
