Gewerbekundenberater/in
Core
Handling customer intake, consultation, and service support for commercial vehicle customers, coordinating workshop appointments and replacement vehicles, managing orders, billing, and warranty claims.
Role type
Commercial customer service advisor (automotive)
Builds
Service appointments and replacement vehicle logistics for commercial fleet customers
Domain
Automotive industry / Commercial vehicle service
Deliverable
client delivery
Required skills
Customer consultation, appointment planning, order creation and billing, warranty processing, complaint management, team leadership, quality control
Preferred skills
Automotive (KFZ) experience, driver's license B
Technologies
EDV (computer systems)
Responsibilities
Customer intake and service support, coordinating workshop appointments and replacement vehicles, creating and billing orders, processing warranties, managing complaints, leading and supporting the team, conducting quality and internal controls