Teamassistenz für die Schadenannahme (m/w/d)
Core
First point of contact for insurance customers after fire, water, or flood damage events, managing initial intake and coordination of claims.
Role type
Claims intake assistant
Builds
Damage management workflows for insurance partners and experts
Domain
Insurance / Property damage restoration
Deliverable
dashboards & analysis
Required skills
Administrative organization, Information entry, Prioritization, Customer communication, Document handling, Microsoft Office
Preferred skills
Construction or renovation industry experience, ERP systems experience
Responsibilities
Receive and log damage reports via phone and digital channels, Prioritize incoming claims and coordinate initial actions, Coordinate appointments and support deployment planning, Act as contact person for customers and insurers, Review damage-related documents and assist with mailing, Maintain customer and insurance portals, Handle general correspondence