Abteilungsleitung Kundenservice & Telefonie (m/w/d)
Core
Lead the Service department, managing phone service, branch operations, potential customer acquisition, and cash logistics.
Role type
Senior department head (Service & Telephony)
Builds
Service center operations, branch service, customer reactivation campaigns, cash logistics
Domain
Banking / Financial Services
Required skills
Team leadership, process optimization, customer service management, sales opportunity identification, cash logistics management, performance reporting
Preferred skills
Business administration degree, banking certification (Bankfachwirt/in), experience in service center leadership
Technologies
N/A
Responsibilities
Lead and coach the service team, ensure efficient customer handling in service centers and branches, manage inbound/outbound phone service, drive customer reactivation and sales opportunities, oversee cash logistics and ATM services, monitor KPIs and implement improvements
Seniority
Senior, hands-on IC