Customer Strategy Manager
Core
Lead end-to-end customer-centric transformation for clients by shaping ambitious strategies, designing differentiated experiences, and delivering measurable business outcomes.
Role type
Senior IC Customer Strategy Manager
Builds
Customer strategies, digital transformation roadmaps, and future-state customer experiences
Domain
Professional Services / Digital Transformation / B2B & B2C
Required skills
Strategy consulting expertise, customer and commercial acumen, strategic thinking and problem-solving, collaboration and communication
Preferred skills
Experience with emerging technologies including AI, mentoring emerging talent, thought leadership
Technologies
AI
Responsibilities
Partner with senior client stakeholders to understand strategic priorities and deliver transformation programmes; explore opportunities for market disruption and business model innovation; lead the design of business strategies and future-state customer experiences; translate client objectives into actionable delivery priorities; manage client relationships and cross-functional teams; mentor and develop junior team members; contribute to internal thought leadership and go-to-market propositions
Seniority
Senior, hands-on IC
