Customer Support Specialist
Core
Engage prospective customers and business contacts via social media, respond to inquiries, and direct them to online resources for various digital and financial services.
Role type
Independent contractor customer engagement specialist
Builds
Digital outreach and customer engagement activities for a global network of brands
Domain
Digital marketing, cybersecurity, compliance, and financial innovation
Deliverable
product features
Required skills
Strong written communication, social media engagement, independent work, online communication tools
Preferred skills
Customer service experience, digital marketing experience
Technologies
Social media platforms, online communication tools
Responsibilities
Respond to social media inquiries, introduce company services, direct customers to resources, maintain activity records
Seniority
Entry-level, independent contractor