Senior Technical Project Manager
Core
End-to-end execution of CCaaS-wide programs, driving cross-team initiatives across product, engineering, security, and SRE, and building automation tools for tracking and reporting.
Role type
Senior Technical Project Manager (Cloud Infrastructure & SaaS)
Builds
CCaaS-wide programs, cross-team initiatives, and lightweight automation utilities/scripts
Domain
Cloud Infrastructure, SaaS, Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical program management, cloud fundamentals (AWS/Azure/GCP), scripting (Python/APIs), stakeholder management, structured tracking, executive communication, distributed systems knowledge, FinOps, LLM tooling, real-time communication platforms
Preferred skills
None explicitly stated as preferred
Technologies
Jira, cloud billing systems, monitoring tools, Git, AWS, Azure, GCP
Responsibilities
Own end-to-end execution of CCaaS-wide programs, drive cross-team initiatives spanning product modules and engineering, run operational cadences including weekly reviews and incident follow-through, build lightweight utilities and AI agents for automation, translate engineering details into executive narratives, maintain a single source of truth for program state
Seniority
Senior, hands-on IC