Assistente de Processos
Core
Supporting the Business Productivity Analysis System (APN) and the Enterprise Management System, ensuring correct system parametrization and compliance with Central Bank and Federal Revenue regulations.
Role type
Process Management Assistant
Builds
Enterprise Management System, Business Productivity Analysis System (APN)
Domain
Financial Services / Process Management
Deliverable
dashboards & analysis
Required skills
BPMN modeling, internal audit, KPI monitoring, quality management, data analysis, technical documentation, Lean/PDCA methodologies
Preferred skills
None stated
Technologies
BPMN, Office Suite (Excel, PowerPoint)
Responsibilities
Map, document, and update operational flows; Monitor performance indicators (KPIs) and service levels (SLAs); Assist in creating and reviewing management reports; Control quality and compliance records; Support internal audits; Propose and implement process improvements; Maintain quality management documentation; Support Shared Services Center areas.
Seniority
Professional
