Resource Sharing Library Specialist (Access, Assessment, and User Experience)
Under general supervision, we are seeking a Library Specialist I who will manage more advanced tasks and non-standard workflows for access services. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.
Specific Duties & Responsibilities
- Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
- Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
- Inventories supplies, equipment, and works with other library staff to submit order requests.
- Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
- Support a wide range of services with standardized workflow procedures and steps.
- Resolve issues based on knowledge and experience.
- Assist in the development of new workflows and/or enhancement of workflows.
- Participate in collaborative department projects, lends expertise, and completes assigned tasks.
- Review and recommend workflow or service improvement based on relevant statistics.
- Maintain and improve documentation.
- Undertake special projects and tasks as assigned.2
- Other duties as assigned
Minimum Qualifications
- High school diploma or graduation equivalent.
- Three years of related experience.
- Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.
Technical Skills and Expected Level of Proficiency
Analytical Skills-Intermediate
Coaching and Mentoring- Intermediate
Information Resource Proficiency- Intermediate
Library Expertise- Intermediate
Problem Solving- Intermediate
Process Improvement- Intermediate
Research Assistance- Intermediate
Workflow Management- Intermediate
Classified Title: Library Specialist I
Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience)
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.20-$33.90 HRLY ($61,213 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday; 8:30am-5pm
FLSA Status: Non-Exempt
Location: Hybrid/Worksite Homewood Campus
Department name: Access, Assessment, and User Experience
Personnel area: Libraries