Resource Industries Support Representative

Company :

Hastings Deering (Australia) Ltd

About the Role
This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region. This is a permanent, fulltime position where we are open to candidates based in Rockhampton, Mackay or Emerald.

Reporting to our Resource Industries Support Manager your responsibilities will include:

• Promote and adhere to all safety requirements on site and within the workplace

• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)

• Promote consistency by being a centralized point of contact

• Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training

• Create, implement and execute sales and account strategies

• Maintain and increase our market share of parts and service

• Communicate and manage challenges effecting fleet performance and satisfaction

• Manage, document and resolve customer issues and enquires

About You
You will bring the following skills and experience to the role:

• Trade Qualified

• Demonstrated customer management experience within the mining industry

• Experience in mining, mining services or heavy earthmoving industries

• Strong commitment to Safety and continuous Improvement

• Proactive approach to sourcing solutions

• Positive attitude to developing the business through a team approach

How to Apply
For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [email protected]