Sr. Medical Office Coordinator (DOM Bay Rheumatology)
Core
Supports day-to-day activities of a multi-faceted medical and clinical research practice to ensure a smoothly functioning office and exemplary patient relations.
Role type
Senior Medical Office Coordinator
Builds
A one-provider rheumatology office and Lyme Disease Clinical Research Center
Domain
Healthcare / Clinical Research
Deliverable
physical/clinical work
Required skills
patient registration, appointment scheduling, insurance verification, data entry, phone communication, mail processing, scheduling conflict resolution, customer service, referral coordination, reimbursement processing
Preferred skills
cultural and linguistic sensitivity, process creation, service recovery techniques
Technologies
Epic, SAP
Responsibilities
Schedule patients for new and return appointments, medical examinations, clinical research visits, procedures and consultations; Complete pre-registration to ensure patient visits, procedures and medications are pre-authorized by third party payers; Collate new patient referrals and coordinate patient scheduling; Resolve scheduling conflicts; Provide high level coordination and communication for international and domestic patients; Relays information to patients regarding preparation for laboratory tests and examinations; Obtains and/or verifies patient's demographic data; Confirms appointments and fills vacancies; Creates processes and systems to ensure high level of service; Provides exemplary customer service; Verifies and enters pre-registration and insurance information; Prints and mails directions, maps, fee schedules, doctor's notes, test results and other clinic-specific information; Answers phones and provides routine information; Processes incoming faxes and mail; Registers patients for clinical and clinical research appointments using electronic medical record system; Assists patients, physicians and/or family members with the completion of medical insurance forms; Informs patients of costs of care; Logs new patient referrals, contacts new patients for appointments, and sends letters to referring physician offices; Submits reimbursement requests; Manages physician calendar; Collects and submits copayments