Junior Customer Success Representative
Core
Junior Customer Success Representative handling support, QA, product feedback, and documentation for a B2B email infrastructure platform.
Role type
Junior Customer Success Representative
Builds
B2B email infrastructure platform
Domain
B2B SaaS / Email Infrastructure
Deliverable
client delivery
Required skills
Strong written communication, curiosity, comfort with ambiguity, ownership mindset, fluency in English
Preferred skills
SaaS/Email/Marketing product exposure, self-teaching complex tools, Spanish/Portuguese
Technologies
Intercom
Responsibilities
Resolve deliverability and configuration questions, manage support conversations, catch bugs and edge cases, surface customer patterns for roadmap, build and maintain knowledge base articles
Seniority
Entry-level / early-career
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