Lead Managed Services Consultant
Core
Manage and optimize configuration of Sprinklr clients' on-boarded CCaaS Omnichannel and Contact Center Intelligence & Automation platforms to ensure continued success and value realization.
Role type
Lead Managed Services Consultant (CCaaS)
Builds
Optimized Contact Center solutions for enterprise clients using Sprinklr's Unified-CXM platform
Domain
Customer Experience Management (CXM) / Cloud Contact Centers
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CCaaS delivery/deployment, Cloud Contact Center platforms, Contact center channels (Inbound, outbound, workforce management, Digital/Omni Channels), Enterprise Software deployment management, Social media technology
Preferred skills
Sprinklr platform experience, CXM competitor platform experience, Social media management software experience
Technologies
Sprinklr, Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central
Responsibilities
Manage and optimize configuration of on-boarded Sprinklr clients, Lead Managed Services engagements for priority accounts, Identify and deliver in-platform solutions for client use cases, Ensure client users are trained on platform use and best practices, Assist Sales and Success Teams with client health insights, Maintain awareness of the CCaaS industry for subject matter expertise
Seniority
Mid-level, hands-on IC