Lead Product Designer
Core
Lead Product Designer owning end-to-end design direction for AI-first enterprise software experiences, translating strategy into scalable, trustworthy customer interactions.
Role type
Senior Lead Product Designer (AI/Enterprise SaaS)
Builds
AI-native Unified Customer Experience Management (Unified-CXM) platform for social media, marketing, advertising, and omnichannel contact center management.
Domain
Enterprise SaaS / AI / Customer Experience Management
Deliverable
production ML models | product features
Required skills
AI-first and agentic workflow design, systems thinking, journey mapping, service design, interaction design, prototyping, design systems, accessibility standards, user research, usability testing, stakeholder facilitation, mentoring, technical feasibility assessment.
Preferred skills
AI-assisted design tools, asynchronous collaboration, design QA practices, handoff workflows.
Technologies
Figma, FigJam, Figma Dev Mode, Jira, Confluence
Responsibilities
Own design direction for significant product areas; lead design of AI-first and agentic workflows; drive alignment with cross-functional teams; use research and data to validate decisions; mentor mid-level and early-career designers; partner with engineering to ensure design intent is preserved.
Seniority
Senior, hands-on IC with mentorship responsibilities
