Lead UX Writer
Core
Lead content strategy and UX writing for complex SaaS workflows, AI-powered agentic interactions, and enterprise product experiences to ensure clarity, trust, and usability.
Role type
Lead Content Designer / UX Writer (Strategy & Systems)
Builds
Unified content architecture, AI interaction standards, reusable content patterns, and scalable language systems for Sprinklr's multi-product platform.
Domain
Enterprise SaaS / Customer Experience Management (CXM) / AI & Agentic Workflows
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Content strategy, UX writing, Information architecture, Taxonomy design, Design systems governance, AI interaction language, Cross-functional leadership, Mentorship, Accessibility, Localization
Preferred skills
SaaS/Enterprise platform experience, Agentic workflow design, Generative content strategy, Global audience writing
Technologies
Figma, FigJam
Responsibilities
Lead content design for complex workflows across Social, Service, Marketing, and AI product areas; Own and evolve cross-product voice, tone, terminology, and reusable content patterns; Define language strategy for prompts, agent actions, and human-in-the-loop interventions; Mentor designers, writers, and product partners on content strategy and AI interaction language; Lead decisions on navigation labels, object names, and information hierarchy.
Seniority
Lead, hands-on IC with strategic influence
