Implementation Specialist
Core
End-to-end customer implementation for healthcare SaaS software, managing onboarding, configuration, and Go-Live phases.
Role type
Implementation Specialist
Builds
Healthcare employee competency management software
Domain
Healthcare / Health IT / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Project Management, Critical thinking, Problem-solving, Time management, Organization, Verbal communication, Written communication, Customer service mindset
Preferred skills
Nursing Informatics background, Healthcare industry experience
Technologies
SaaS platforms, System configuration tools
Responsibilities
Own customer implementation projects from Kick-Off to Go-Live, Create and maintain project documentation and user guides, Collaborate with customers to translate requirements into product configurations, Train customers on software usage and workflow optimization, Establish and maintain strong customer relationships, Coordinate with internal teams to meet project milestones
Seniority
Mid-level, hands-on IC
