Support Engineer
Core
Seasoned IT professional providing high-touch onboarding, live troubleshooting, and automation development for MSPs managing thousands of endpoints using the Level RMM platform.
Role type
Senior Support Engineer (MSP/Enterprise)
Builds
Reusable automations, customer onboarding workflows, and documentation for the Level RMM platform.
Domain
Managed Services Provider (MSP) / IT Operations / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MSP/Enterprise IT experience, RMM platform expertise, Windows/macOS/Linux administration, PowerShell scripting, Bash scripting, customer-facing presentation, video recording, technical writing, diagnostic troubleshooting
Preferred skills
QA/testing experience, video content creation, compliance framework knowledge (SOC 2, HIPAA, ISO), endpoint security tool familiarity
Technologies
Level RMM, PowerShell, Bash, Windows, macOS, Linux, SentinelOne, CrowdStrike
Responsibilities
Own full inbound support queue and triage issues; perform deep onboarding for customers with 1,000+ endpoints; build and maintain reusable automations; conduct live troubleshooting sessions and training; record how-to videos and maintain documentation; QA features before production release.
Seniority
Senior, hands-on IC