Consultant - Digital Strategy, Customer Experience & Analytics
Core
Consultant shaping digital roadmaps, improving customer experience, and designing data-driven performance insights for large enterprises.
Role type
Senior IC digital strategy and customer experience consultant
Builds
Digital transformation roadmaps, executive dashboards, customer journey analyses, and technology-enabled operating models
Domain
Consulting, Digital Transformation, Customer Experience, Enterprise Analytics
Deliverable
client delivery
Required skills
Digital transformation strategy, Customer experience assessment, Dashboard design, Data analytics, KPI definition, AI-enabled research tools, Stakeholder management, Program assurance
Preferred skills
MBA or advanced degree, Experience with large enterprise clients, Power Platform expertise
Technologies
Power BI, Power Platform, Excel, SQL
Responsibilities
Design executive dashboards and reporting frameworks; Conduct customer experience assessments and journey analyses; Develop digital transformation roadmaps and business cases; Automate analytical solutions using Power BI and Excel; Support junior colleagues with research and deliverable quality
Seniority
Mid-Senior, hands-on IC
