Bilingual Customer Service Banker- Kingwood, TX
Core
Contact center banker providing customer service, answering questions, solving problems, and guiding customers on financial products and services to ensure an effortless banking experience.
Role type
Customer Service Banker (Contact Center)
Builds
Customer support solutions and financial guidance for retail banking customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Verbal communication, problem solving, multitasking, basic computer skills, knowledge of banking products, ability to observe on-screen text and images, headset/microphone operation
Preferred skills
1 year of customer service or production experience
Technologies
Headset, microphone, keyboard, mouse, computer systems
Responsibilities
Answer customer questions, solve customer problems, provide banking product advice, guide customers to achieve financial goals, adhere to policies and procedures, work in a fast-paced environment
Seniority
Entry-level, individual contributor