Product Ops Specialist
Core
Driving client acquisition, engagement, and participation on the Gartner Peer Community platform through survey strategy, content creation, and data analysis.
Role type
Product Operations Specialist (Survey & Community Growth)
Builds
Industry insights via surveys, community engagement campaigns, and operational process improvements.
Domain
Business Intelligence / Market Research / Digital Community Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Survey design and execution, data analysis, written communication, project management, stakeholder management, Excel, PowerPoint
Preferred skills
Qualtrics, Eloqua, Lemlist, digital community platforms, research studies
Technologies
Qualtrics, Eloqua, Lemlist, Excel, PowerPoint
Responsibilities
Design and manage survey content to drive acquisition and engagement; partner with stakeholders to identify trending topics; interpret requirements for question development and branching logic; own the end-to-end survey lifecycle; execute outreach campaigns to meet response targets; develop recommendations based on data insights; plan and execute growth experiments; create reports and dashboards for stakeholders.
Seniority
Mid-level, hands-on IC
