Helpdesk Analyst | End User Support | Experienced Hire
Core
Provide first-line technical support to 1,200+ end users across trading, business, and technical environments, resolving issues and driving preventative maintenance projects.
Role type
Experienced Helpdesk Analyst (End User Support)
Builds
Stable IT environment for trading and business operations
Domain
Financial Services / IT Support
Required skills
Hardware and software installation, Windows 10/11 support, Office 365 administration, ticket resolution, preventative maintenance, compatibility testing
Preferred skills
PowerShell scripting, Python scripting, database querying
Technologies
Microsoft 365, Windows 10/11, Cloud, BYOD
Responsibilities
Troubleshoot PC and laptop hardware/software issues, monitor endpoint performance, conduct compatibility testing for new technologies, resolve technical issues via phone/email/IM, design solutions to prevent recurring problems
Seniority
Mid-level, Experienced Hire